02 September 2007
Rimuhosting...singing their praises
I don’t usually post this kind of thing on my blog but when somebody experiences a level of customer service that seems to be so lacking these days, one feels the need to shout about it.
I’ve been hosting this blog on RimuHosting for about a year now – a basic 160MB VPS setup running nginx and one mongrel to power this blog and lighty on my second IP for PHP apps (like Mint Stats and RoundCube Webmail. The VPS also acts as a home to my mail and Subversion repositories.
In all the time I’ve been with RimuHosting I’ve experienced good uptime with problems being sorted out quickly and efficiently. I’ve not had much need to trouble their support team but having just purchased a shiny copy of Warehouse I needed some more RAM to handle a second mongrel instance. I submitted a support ticket asking for a quote, indicating that if it should cost less than an extra $10 a month that they should proceed.
In the time it took me to purchase and download a copy of Warehouse, scp it to my server and untar the thing, my VPS was restarting with its extra memory. All in all, about 5 minutes from the time I submitted my ticket. On a holiday weekend. On a Sunday. That is true customer service.
So, if you are in the market for a personal geek-friendly VPS at a decent price with great support then consider this an obligatory plug for RimuHosting. Tell ‘em Luke sent ya!
Update: Warehouse is now up and running.
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1. Comment by Zack on 03 Sep 2007 at 03:09
Couldn’t agree more about Rimuhosting – their customer support amazes me every time.
2. Comment by DB on 03 Sep 2007 at 17:09
Everything you have said above has been true for me with Slicehost as well. On top of that, you get much more for your money with Slicehost.
3. Comment by Luke Redpath on 03 Sep 2007 at 18:09
I’ve looked at Slicehost and their plans look good – I do like the flexibility of having multiple IPs with Rimu though.
4. Comment by Tim Case on 03 Sep 2007 at 18:09
Credit where credit is due, Rimuhosting is teh kul.